Easy Home - Easyhome SUCKS

Jun 15, 2009
review #150024

I have been renting from easyhome now for about 6 months I have quite a bit of equipment and have always paid on time.Recently I have had to attend a funeral out of the province told them I would return and pay them.

While out of province was assaulted had 3 teeth broken and had to deal with the police. They have showed not an ounce of caring, I do understand they are a business but I am paying triple on everything. I had not returned yet and they were at my house 2-3 times a day filling my answering machine harassing my neighbours this is embarassing.

I would call them back speak to someone half decent explain everything and they would tell me to come in as soon as I get back.I can't deal with the harassment when I get back they can pick up everything and get nothing!!!!

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Oct 29 Winnipeg, Manitoba

Hello, I am a journalist working on a story about the Rent to Own industry in Canada. I am looking to speak to people about their experiences with Easyhome and other stores to talk in a newsstory I am working on. My number is 204-788-3210 and my email is holly.moore@cbc.ca

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Oct 08

Shannon from Edmonton here. yes its a terrible company. yes easyhome sucks. easy home really sucks because the owner randy Robertson treats his employees like ***. I used to work here and he abuses, underpays and talks down to everyone. I don't care if you have a Porsche. half your customers cant afford to feed there kids!

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Oct 29 Winnipeg, Manitoba

Hello, I am a journalist working on a story about the Rent to Own industry in Canada. I am looking to speak to people about their experiences with Easyhome and other stores to talk in a newsstory I am working on. My number is 204-788-3210 and my email is holly.moore@cbc.ca

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Aug 15 Peterborough, Ontario

http://www.canada411.ca/res/9054788448/R-Robertson/201799532.html is the profile for company owner randy Robertson. call him at his house or feel free to show up at his door to try an negotiate terms. nobody better to go and visit than the company owner himself right!! maybe he will offer you a beer or his son in law to his wife lol

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Oct 29 Winnipeg, Manitoba

Hello, I am a journalist working on a story about the Rent to Own industry in Canada. I am looking to speak to people about their experiences with Easyhome and other stores to talk in a newsstory I am working on. My number is 204-788-3210 and my email is holly.moore@cbc.ca

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May 19

Good Day! So to start I am a 2 weeks behind in my payment since I was unable to be in Ontario at this time. I have had nothing but issues right from the start of this contract with Easy Home in Ajax, Ontario. Nothing but lies and treated like *** and more lies. I got a phone call from Sheryl on Saturday and she told me that I have to be in by Tuesday or else. I asked her what does or else mean and she started to yell at me and threaten me by saying she will come to my house and take the freezer if I am not in by Tuesday! I did say good luck getting in my house then she told me to *** OFF and she will come with a sheriff and take my door off of my house, and get the freeze if I am not in by Tuesday which I will not be able to make it in. I have never been late with a payment but for the first time this is what happens. I do wanna pay but not if I am treated like this they can have the broken thing back. When I started this contract They told me that I could pay my bill by online banking which was another lie. Its only online by credit card. I was told one set price and now it keeps going up. They first tried to scam me and give me an old freezer and then bring one to my house that was in a box but it was still damaged once they took it out of the box. I AM GETTING SICK OF BEING TREATED LIKE ***, LIED TO, AND THREATENED BY EASY HOME. If nothing is done I will be going public with this.. I feel this issue needs to be taken care of. NO ONE SHOULD BE THREATENED... Show more

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ajax pissed

Aug 15 Ajax, Ontario

I was threatened by a chick named Cheryl as well. in truth her name is jeannine Robertson. this is her home # (905) 478-8448. she lives in Sharon Ontario and she owns like 7 or 8 of these stores so feel free to call her

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I live on cash

Sep 03, 2013 Waterloo, Ontario

This concept of renting furniture is foreign to me. I can't grasp why anybody would even consider this. It takes a severe *** not to do the math and see your getting ripped. For all you people who are going to tell me its an option for people who don't have the cash or credit news flash if you don't have the cash or credit you shouldn't be buying a new couch to begin will. If you put 9 dollars away a week into savings you would be able to buy the couch out right for 1/3 the price and you can own it brand new no contract. If you aren't the jones then don't try to keep up with them! :(

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Good Relationship with Easy Ho

Feb 20, 2013 Vancouver, British Columbia

You All Read And Signed The Lease. REALLY???? :x :x :x

I know I am paying too much for the furniture I am renting to own from Easy Home. It's a decision my partner and I walked into. And we know that *** happens so we keep all our reciepts with our signed documents from Easy Home.

Keeping a good attitude and being responsible for the choices you make goes a long way. I realize life *** happens and so does Easy Home!

REMEMBER, YOU signed the LEASE with Easy Home. So own your part in your decison and ride it out. It's only a LEASE! And if you actually finish your Obligations to own the items you choose to rent to own.....then You Own IT....Hence the RENT - TO - Own !

Finally, it is your responsibility to check to furniture for wear and tare and how many times it has been leased, and how old the furniture is.

I have a good relationship with Easy Home because I pay on time, am personable to the staff, and enjoy the furniture that I LEASE... Regardless.

Easy Home in Maple Ridge, BC are wonderful because I treat them with respect...and then I get respect. We are good repeat customers and we are always greeted with a smile.

It is hard to hear all the hardships people have
... Show more

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Feb 24, 2013 Stephenville, Newfoundland And Labrador

I agree with you 100 percent. They all sign a legal document. It may cost you a lot more in the end but I have no other choice and I am thankful for easyhome or my children would not have a bed to sleep in nor would I have a sofa for our family to sit on. They are great people. :) I find they are a great bunch of people.

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Jul 14, 2013 Grande Prairie, Alberta

I agree. If you read the majority of these complaints they all come from people at funerals or vacations when their payments are due. My guess is that they wait until EasyHome calls after their due date wondering where their payment is?
I deal with the Grande Prairie Alberta location and the Manager is the most understanding and polite lady I have ever dealt with. Perhaps if these people on vacations had mentioned prior to their payments being due that they would be late or when they went in to make the previous months payments -had taken into consideration that they would be gone next month and had pre-paid up until they got back...??
I've been with EasyHome for over 3 years now and aside from the interest rate, I would deal with them time and time again.

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Jan 07, 2013 Ottawa, Ontario

I recently got a bed from Easy Home Delivered, we made the first few payments on time. Than we had to go to a funeral, on the day that we were late because we were out of town. They said we had to pay or they would come get the product. Now, all we signed was an application, No contract was signed. Can they do anything? :?

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Nov 05, 2012

Used easyhome when I moved into my new apartment just for a while and I missed one payment because I was delayed on a vacation for 2 days extra they called my work showed up at my apartment. Unfortunately for them they also left messages and spoke with people at my work telling them what money I owe and such which is not allowed by any company no matter who they are, I sued Easyhome in Barrie, and won easily of course with all the proof they had not only did I win an undisclosed settlement and got to keep all my furniture and tv but they were also fined $25,000 for breaching privacy laws. So go *** yourself easyhome! Suck it!

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Jan 21, 2013 Ottawa, Ontario

Most Easyhome stores are easy going with late payments as long as u can explain ur stituation and give a time for payment and keep to that time or call again but dont be 15 days plus or try to make bs stories or avoid them bc they will try anything and everything to get thier stuff back which means bailiff police collection agency etc etc and dont be stupied and pay ur bill and exchange alot......cheers

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Aug 28, 2012

Expect them to call you repeatedly, even after you tell them you are planning to come in, every single due date. They call more often than a payday loan place, starting at 8 am on Saturday morning, over and over and over. I told them I would be a couple days late if they couldn't take a payment over the phone because my car was in the shop. I have paid on time every single time for almost a year. They then proceeded to call everyone on my reference list. It was due 3 days ago AND I have talked to them about it. Now they can come get their furniture and keep the harrassment for subpar overpriced furniture.

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Easyhome takes it dry

Aug 08, 2012

Ifyou have paid and they start to ***, take the ***, tell them to jam it and dont pay them a dime. I had a problem come up in life and they called me four times while i was at a funeral, yes i told them, they even had a truck shoe up there to talk to me, how rude. So yes, i kept the stuff, and am not going to pay them a dime more. They called for a while, i changed my number now they dont call....they have not sued me yet, and an inside source says most times they dont bother, it costs to much and if they get judgement then they have to collect the money. Easyhome wants to be rude, well now I am rude.

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Oct 29

I am a journalist working on a story about the Rent to own industry. Can you please get in touch at 204-788-3210 or holly.moore@cbc.ca
thanks so much Holly Moore

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Call them..

Jun 14, 2012

To the person who just posted about credit recovery services.

I would recommend calling easyhome, only they will be able to go through their records and fix the situation. 6 years is a long time and someone could have made a mistake along the way. If you contact your local store, get them to contact a regional manager. If they cannot answer your question, contact their head office in mississauga and speak to their support staff.

You will have this resolved.

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Easyhome are crooks

Jun 04, 2012

I rented to lease a computer from the EasyHome (Easy Financial/CCL Financial; Yarmouth location about 6 years ago. The computer had been stolen along side a lot of other stuff. I had their insurance. I went to the police station and received a police report and was told by a Easyhome rep that day when I called and reported the crime that the police report was all I needed to give them to be exonerated from my contact because of where I had the insurance. 6 years later (today) I just off the phone with an ignorant *** from National Credit Recovery saying if I don't pay them 620 by tomorrow at 5pm he will personally fax my debt to Equafax and etc and I won't be able to qualify for loans, my credit card will be cut off and I will be taken to court and made to pay 1241.42 plus all their and my legal fees. ANY ONE READING THIS PLEASE PLEASE PLEASE DO NOT rent from EASYHOME!! They are crooks, the computer isn't even worth 400!! Save yourself the hassle and your money and buy something second hand from kijiji or ebay if you can! They are just not worth the stress. They have put me through so much stress, it's just NOT worth it!

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